Last Updated: September 5, 2026 At A3S IT Solution, we respect your privacy and are committed to protecting the personal and business information you provide while using our website, software, and WhatsApp automation services (collectively, the “Service”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information. By accessing or using the Service, you agree to the practices described in this Privacy Policy. 1. About A3S IT Solution A3S IT Solution provides technology solutions, including a WhatsApp Automation Tool that helps businesses automate WhatsApp communication, notifications, customer interactions, workflows, and related business processes. 2. Information We Collect Depending on how you use our Service, we may collect the following information: Information You Provide • • • • • • • • • • Name Business or company name Email address Phone number Billing and payment information Account login information Business information WhatsApp Business account details Messages, templates, automation workflows, and other content you choose to process through the Service Information submitted through contact forms, support requests, or other communications Information Collected Automatically When you access our website or Service, we may automatically collect: • • • • • • • IP address Browser type and version Device information Operating system Pages visited Date and time of access Referral URLs 1Usage and interaction data • • Technical and diagnostic information 3. WhatsApp Data Our WhatsApp Automation Tool may connect with your WhatsApp Business account or related WhatsApp business services to provide automation functionality. Depending on the features you use, the Service may process information such as: • • • • • • • • WhatsApp business account information Phone numbers Customer names Incoming and outgoing messages Message templates Media or files transmitted through WhatsApp Message delivery and interaction information Automation rules and workflow data We process this information only to provide, maintain, secure, and improve the functionality of the Service and according to your instructions. A3S IT Solution does not sell WhatsApp customer data or personal information to third parties. You are responsible for ensuring that you have the appropriate rights, permissions, and legal basis to process and communicate with your customers through WhatsApp. 4. How We Use Your Information We may use collected information to: • • • • • • • • • • • • • Create and manage user accounts Provide WhatsApp automation services Send and manage automated WhatsApp messages Process customer communication workflows Generate or assist with message content using automation or AI features Provide customer support Process payments and subscriptions Maintain and improve our software Monitor system performance and security Detect and prevent fraud, abuse, and unauthorized access Communicate important service updates Send marketing communications where legally permitted Comply with applicable laws and legal obligations 5. AI and Automated Processing Certain features of our Service may use artificial intelligence or automated technologies to generate message content, captions, responses, recommendations, or workflow-related information. 2Information submitted to these features may be processed to provide the requested functionality. We do not use customer data for unrelated purposes without appropriate authorization. Where thirdparty AI or technology providers are used, information may be processed by those providers as necessary to deliver the relevant functionality. 6. Third-Party Services To operate our Service, we may use third-party service providers, including providers for: • • • • • • • • WhatsApp and Meta-related services Payment processing Cloud hosting and storage Analytics Customer support Email and communication services AI and automation technologies Security and fraud prevention These providers may process information only as necessary to provide their services to us and are expected to maintain appropriate security and confidentiality measures. 7. WhatsApp and Meta Our WhatsApp automation functionality may rely on services provided by Meta Platforms, Inc. and/or its WhatsApp services. Your use of WhatsApp remains subject to WhatsApp's and Meta's applicable terms, policies, and privacy practices. A3S IT Solution is not responsible for the privacy practices of WhatsApp, Meta, or other third-party platforms outside our control. 8. Data Sharing and Disclosure We may share information only when reasonably necessary for legitimate business purposes, including: • • • • • • • With service providers who help us operate the Service With payment processors for billing and transactions With technology and infrastructure providers When required by law, regulation, court order, or governmental authority To protect our rights, users, systems, or property In connection with a merger, acquisition, restructuring, or sale of business assets With your authorization or at your direction We do not sell or rent personal information to third parties. 39. Data Retention We retain personal and business information for as long as reasonably necessary to: • • • • • • Provide the Service Maintain your account Fulfill contractual or business obligations Resolve disputes Maintain security and operational records Comply with legal, tax, accounting, or regulatory requirements When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements. 10. Data Security We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse. However, no online service or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information. 11. Cookies and Tracking Technologies Our website and Service may use cookies and similar technologies to: • • • • • • • Keep users signed in Remember preferences Understand website usage Improve website functionality Analyze performance Improve user experience Support security and fraud prevention You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features of the website or Service. 12. Your Responsibilities If you use our WhatsApp Automation Tool to communicate with customers, you are responsible for: • • • • • • • Obtaining appropriate consent where required Following applicable privacy and data-protection laws Following WhatsApp and Meta policies Using approved message templates where applicable Ensuring that automated messages are lawful and appropriate Protecting your account credentials Providing customers with appropriate information about your data practices 4A3S IT Solution provides the technology infrastructure but does not determine the legal basis for your individual customer communications. 13. Your Privacy Rights Depending on your location and applicable law, you may have rights to: • • • • • • • • Access your personal information Request correction of inaccurate information Request deletion of your information Request restriction of certain processing Object to certain processing Withdraw consent where processing is based on consent Request a copy of certain personal information Opt out of certain marketing communications To exercise your rights, contact us using the information provided below. We may need to verify your identity before completing certain requests. 14. Children's Privacy Our Service is intended for businesses and is not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action. 15. International Data Transfers Depending on the technologies and service providers used, your information may be processed or stored in countries other than your country of residence. Where required by applicable law, we will take appropriate measures to protect personal information during such transfers. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our Service, technology, legal requirements, or business practices. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.