Last Updated: September 5, 2026 Welcome to A3S IT Solution. These Terms & Conditions (“Terms”) govern your access to and use of our website, software, applications, WhatsApp automation platform, and related services (collectively, the “Service”). By registering for, accessing, or using our Service, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use the Service. 1. About the Service A3S IT Solution provides technology solutions, including a WhatsApp Automation Tool that enables businesses to automate customer communication, notifications, workflows, message responses, campaigns, and other business processes through supported WhatsApp and related integrations. Features may vary depending on your subscription plan, configuration, third-party platform availability, and technical limitations. 2. Eligibility You must have the legal capacity to enter into these Terms and use the Service. If you are using the Service on behalf of a company, organization, or business, you confirm that you have the authority to accept these Terms on its behalf. 3. Account Registration Certain features may require you to create an account. You agree to: • • • • • • Provide accurate and current information Keep your account information updated Maintain the confidentiality of your login credentials Protect your account from unauthorized access Notify us promptly of any unauthorized account activity Be responsible for activities conducted through your account You must not share your account credentials with unauthorized persons or use another person's account without permission. 4. WhatsApp Integration Our Service may integrate with WhatsApp Business services, Meta services, APIs, or other third-party platforms. 1Your use of WhatsApp-related functionality must comply with all applicable: • • • • • WhatsApp policies Meta policies Business messaging requirements Applicable laws and regulations Consent and privacy requirements A3S IT Solution does not control WhatsApp or Meta's systems, policies, API availability, account approvals, message delivery, restrictions, or platform decisions. WhatsApp or Meta may independently restrict, suspend, modify, or terminate access to their services. A3S IT Solution will not be responsible for service interruptions, account restrictions, template rejections, message delivery failures, or other actions taken by WhatsApp or Meta. 5. Customer Responsibility You are solely responsible for the content and communications sent through your account. You agree that you will: • • • • • • • • Obtain appropriate consent before sending messages where required Send messages only to individuals you are permitted to contact Follow applicable privacy and data-protection laws Follow WhatsApp and Meta policies Use approved templates where required Provide legally required notices and opt-out mechanisms Avoid misleading, deceptive, abusive, or unlawful communications Maintain appropriate records of customer consent where required You must not use the Service for spam, harassment, fraud, phishing, scams, or unlawful communications. 6. Prohibited Activities You may not use the Service to: • • • • • • • • • • • • Send unsolicited or unlawful bulk messages Conduct fraudulent or deceptive activities Impersonate another person or organization Distribute malware, viruses, or harmful code Send illegal, abusive, threatening, or defamatory content Violate intellectual property rights Collect personal information unlawfully Circumvent WhatsApp, Meta, or A3S IT Solution security measures Attempt to gain unauthorized access to systems or accounts Interfere with the operation of the Service Reverse engineer, decompile, or copy the software except where legally permitted Use the Service for activities prohibited by applicable law or third-party platform policies 2We reserve the right to restrict or terminate accounts involved in prohibited activities. 7. Automation Features Our platform allows users to create automated workflows and messages. You acknowledge that automated systems may occasionally experience delays, errors, interruptions, or unexpected behavior. You are responsible for reviewing and configuring your automation workflows before activating them. A3S IT Solution does not guarantee that every automated message will be delivered, received, read, or responded to. 8. AI-Powered Features Some features may use artificial intelligence to generate or assist with message replies, captions, recommendations, workflows, or other content. AI-generated content may contain inaccuracies, omissions, or inappropriate suggestions. You are responsible for reviewing AI-generated content before relying on it where human review is appropriate. A3S IT Solution does not guarantee that AI-generated content will always be accurate, complete, legally compliant, or suitable for your particular business purpose. 9. Subscription Plans and Fees Certain features of the Service may require a paid subscription. Subscription prices, features, usage limits, billing periods, and plan conditions will be displayed during the purchase or subscription process. You agree to pay all applicable fees associated with your selected plan. We reserve the right to change pricing or subscription plans. Where required by applicable law, reasonable notice will be provided before changes take effect. 10. Payments Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process charges associated with your subscription or purchase. A3S IT Solution does not necessarily store complete payment card information on its own systems. 3Payment processing may be subject to the terms and privacy policies of the relevant payment provider. 11. Refunds and Cancellation Subscription cancellation and refund eligibility will depend on the applicable plan, purchase terms, and refund policy communicated at the time of purchase. Unless otherwise stated or required by applicable law: • • • • Cancellation stops future renewal charges Previously paid subscription fees may not be refundable Partial-period refunds may not be provided Promotional or discounted subscriptions may have additional conditions Any legally required consumer refund rights remain unaffected. 12. Service Availability We aim to provide reliable and continuous access to our Service, but we do not guarantee uninterrupted or error-free availability. The Service may occasionally be unavailable due to: • • • • • • • • Maintenance Software updates Technical failures Internet or network issues Security incidents Third-party service outages WhatsApp or Meta API changes Events beyond our reasonable control We may temporarily suspend or modify parts of the Service when necessary for security, maintenance, or operational reasons. 13. Third-Party Services Our Service may depend on or integrate with third-party services, including WhatsApp, Meta, payment providers, cloud infrastructure providers, analytics services, AI providers, and other technology platforms. Third-party services are governed by their own terms and policies. A3S IT Solution is not responsible for the availability, performance, security, policies, or actions of thirdparty services that are outside our control. 414. Intellectual Property All rights, title, and interest in the A3S IT Solution software, platform, website, branding, designs, features, documentation, and underlying technology remain the property of A3S IT Solution or its licensors, unless otherwise stated. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, nontransferable, revocable right to use the Service for your internal business purposes. You may not copy, reproduce, modify, distribute, sell, sublicense, or commercially exploit our platform or intellectual property without written permission. 15. Your Content You retain ownership of the content and information you submit to the Service, subject to the rights necessary for us to operate the Service. You grant A3S IT Solution permission to process, transmit, store, and use your content as reasonably necessary to provide, maintain, secure, and improve the Service and as described in our Privacy Policy. You represent that you have the necessary rights and permissions to submit and process such content. 16. Privacy Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information. By using the Service, you acknowledge that you have reviewed our Privacy Policy. 17. Account Suspension and Termination We may suspend, restrict, or terminate your access to the Service if: • • • • • • • • You violate these Terms You violate applicable law You misuse the Service Your activity creates a security or operational risk You engage in spam, fraud, or abusive behavior Your account is restricted by a relevant third-party platform Required payments are overdue We are legally required to do so You may stop using the Service at any time. Upon termination, your right to access and use the Service may immediately end. 518. Disclaimer of Warranties To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. A3S IT Solution does not guarantee that: • • • • • • • The Service will always be available The Service will be completely error-free WhatsApp messages will always be delivered Automation will operate without interruption Third-party APIs will remain available AI-generated content will always be accurate The Service will meet every specific business requirement Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded. 19. Limitation of Liability To the maximum extent permitted by applicable law, A3S IT Solution and its directors, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the Service. This may include loss of profits, revenue, business opportunities, data, goodwill, or customer relationships. Our total liability for claims arising from the Service will, to the extent permitted by law, be limited to the amount you paid to A3S IT Solution for the Service during the applicable period giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited or excluded. 20. Indemnification You agree to defend, indemnify, and hold harmless A3S IT Solution, its affiliates, employees, directors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from: • • • • • • • Your use of the Service Your violation of these Terms Your violation of applicable laws Your violation of WhatsApp or Meta policies Content transmitted through your account Your infringement of another party's rights Your failure to obtain required customer consent 21. Changes to the Service We may modify, update, add, or remove features from the Service from time to time. 6We may also discontinue certain features where necessary due to technical, commercial, legal, security, or third-party platform requirements. Where required by applicable law, we will provide appropriate notice of material changes. 22. Changes to These Terms We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law. 23. Governing Law These Terms shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law. Any disputes arising from or relating to these Terms or the Service shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [Your City, India], unless applicable law requires otherwise. 24. Severability If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect. 25. Entire Agreement These Terms, together with our Privacy Policy and any additional terms applicable to specific features or services, constitute the agreement between you and A3S IT Solution regarding your use of the Service.